Happy's Book Shop

“For anyone looking to understand customer service at its best, this book bubbles with insights”.
-Business Week

“Nobody does it better than Nordstorm. And this is the first thorough close-up look at its service secrets.
-Tom Peters

“Outstanding customer service and Nordstrom are synonymous. Their innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for.
– David D.Glass
President and CEO, Wal-Mart