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“Heading into IBM, I would have bet large sums of money that these frenetic early months would be the hardest work of my professional career. 

I would have bet wrong. What happened through the second half of the 1990s would determine whether IBM was merely going to be one more pleasant, safe, comfortable – but fairly innocuous – participant in the information technology industry, or whether we were once again going to be a company that mattered”

– Lou Gerstner on the Turnaround